Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way. We hope you enjoy it!
And without further ado:
Buying a mobile device these days can be a traumatic experience, even for those of us who think they have experience.
When asked about the phone buying experience I have generally told people to go through a company-owned retail outlet as that way they are dealing most directly with the carrier and those salespeople are most focused on the devices and services sold by that operator.
However, for my own phone buying experiences I have traditionally gone through a carrier’s online channel figuring my knowledge of the space would help me sidestep any of the issues that might be encountered by those less familiar with the process. This has traditionally served me well, with but a few bobbles that have required post-sale follow up calls.
Most recently I attempted to purchase a device through a third-party online retailer both to gather what that experience may be like as well as to take advantage of a slightly discounted price on the device. And let me just say “wow!”
Read the rest of this column at RCR Unplugged.
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