Increased adoption of cloud to power virtualized PBX growth
Editor’s Note: With 2016 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to see in the new year.
Telecom will take a major step towards the cloud in 2016
Improvements in cloud infrastructure and virtualization of services, such as hosted PBX, will help drive a much more cost-effective business model for providers and end users. Businesses will no longer need to heavily invest in expensive equipment, infrastructure and IT talent in order to deploy a phone system across their company. With easier deployment in the cloud, this will reduce the amount of support necessary to manage the network. Instead of having IT teams spend all their time worrying about day-to-day operations, such as configuring and setting up the systems, they will be able to focus more time on developing applications that can drive efficiencies and innovation across their networks and systems.
There will be a rise in large enterprises adopting virtualized PBX environments
Hosted phone system providers have caused a huge disruption in the voice market, which has forced traditional phone system providers to try and reinvent themselves by offering virtualized versions of their solutions to large enterprises. 2016 will bring the growth of these deployments, now in their infancy, and will also see the emergence of service providers that offer complimentary components, such as virtualized infrastructure, voice test tools, taxation and billing solutions and session initiation protocol trunking compatibility to aid in easier deployment of the virtualized PBX solutions.
2016 will see a heavy decline in voice fraud
More vendors are starting to integrate analytics to monitor their network in real time and to detect unusual call patterns. Additionally, in order to mitigate toll fraud, vendors will start encouraging safe practices for accessing voicemail, portals and phone administration. This includes promoting stronger password policies by deploying solutions, such as multi-factor authentication, single sign-on tools and auto-generated passwords. This decline in voice fraud will effectively decrease social engineering/identity theft attacks, fraud and overall financial losses for both businesses and their customers.
