Complaints about wireless services increased 10% from the second to third quarter of 2009, according to information from the Federal Communications Commission. A majority of the complaints – 67% — were in regards to the Telephone Consumer Protection Act. Overall, the agency received 18,125 complaints in the third quarter.
Customer complaints are one way to gauge how wireless operators are treating customers, and as such, the FCC has been measuring customer complaints on wireless service for years. However, the General Accounting Office issued a report in December that said the FCC needs to do a better job monitoring those complaints. In short, the GAO report found that people didn’t know they could complain to the FCC if they are unhappy with their wireless service.