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Cingular to try new billing format

ATLANTA-Cingular Wireless L.L.C. said it will introduce a new billing format for customers in Pennsylvania, Delaware and southern New Jersey this month that is designed to reduce questions about billing issues, which the carrier said currently account for about 12 percent of all calls to customer-service agents. Cingular noted the new format better categorizes information and moves the most relevant data to the first page of the bill.


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