BROWSING: Convergys

Editor’s Note: The RCR Wireless News Time Machine is a way to take advantage of our extensive history in covering the wireless space to fire up the DeLorean and take a trip back in time to re-visit some of the more interesting headlines from...

Two major customer management services will join forces as Convergys Corp. (CVG) acquires Stream Global Services Inc. for $820 million, creating the second-largest such company in the world, after Amdocs. Convergys clients include AT&T and Comcast and Stream's customers include Microsoft and Salesforce. The...

Japan's NEC agreed to acquire Convergys' information management business for $499 million. NEC said the purchase complements its NetCracker Technology acquisition and solidifies its focus on expanding its reach into the global services and management business. Among its business goals, NEC said it was looking...

ClarityIndonesia: With PT Telekomunikasi Indonesia (TELKOM) to rollout next phase to enable Fulfilment and Assurance capabilities for TELKOM’s broadband access network.Value: UndisclosedConvergys Corporation China: With G-Net, a Beijing, China-based provider of telecommunications services to implement a single convergent billing platform comprised of Rating...

Today's telecom operators are facing perhaps the most competitive threats to their business that they ever have. Device manufacturers, operating system companies, over-the-top service providers and large digital content giants are each developing their own relationships with individual end users and enterprises. Faced with...

DUBLIN – One of the buzz words at the TM Forum 2011 has been “customer experience,” with companies looking towards ways to improve the relationship between the service provider and the customer with relationship management tools. One of the companies hoping to stand out...

Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Convergys | February 14, 2011 | Press Release (Cincinnati and Bangkok; February 14, 2010) - - Eager to increase operational efficiencies and improve customer satisfaction, national telecommunications provider TOT Thailand is replacing its billing and CRM system with Convergys Smart Communications Suite powered by Microsoft®...

Sprint signed international 4G roaming agreements with Digicel in Jamaica and Global Mobile in Taiwan. The agreement will allow certain Sprint devices to automatically detect the Digicel and Global Mobile networks and allow customers to connect and roam onto the networks. Pricing and launch...

Telecom solutions company Argela selected Picochip as the core technology supplier for its femtocell developments. Argela will use Picochip's femtocell technology in products including a residential femtocell with home-zone applications as well as femtocell solutions for enterprise, metro and rural deployments.AT&T and Elster,...

Convergys launched a solution that helps address mobile ‘bill shock' for customers. The Smart Rating and Billing Manager 5.0 product allows customers to set pre-set usage limits on their communications and utility usage to avoid unexpected charges.Sprint customers will soon have the option to...

JDSU said it has been chosen by Singapore Telecommunications Ltd. to serve as its independent test consultant for SingTel Group's regional LTE trials in Singapore, Australia, Indonesia and the Philippines. JDSU will define test cases and methodologies, and it will use its Signaling Analyzer...

Editor's Note: This is the first in a new series by RCR Wireless News that will seek to interview C-level executives from around the world to gain insight into their challenges and successes. To nominate someone for the series, please e-mail Tracy Ford at...

Nokia Siemens Networks & Accenture: Under a three-year service contract, Nokia Siemens Network has agreed to outsource IT application management services to Accenture.Wavefront & AIMIA: Canadian wireless commercialization company Wavefront has partnered with the Australian Interactive Media Industry Association (AIMIA). The goal is to...

The following list includes ratings changes and financial information for wireless companies announced this week by investment-banking and financial-services firms.Other--R.W. Baird lowered its estimates on OmniVision Technologies following weak results and guidance. New estimates are $1 rather than $1.44 for 2008 and $1.13 rather...

The following list includes ratings changes and financial information for wireless companies announced this week by investment-banking and financial-services firms.Carrier--Standard & Poor's Ratings Services upgraded MetroPCS to B from B- with a stable outlook. "The upgrade reflects the company's improving financial leverage," said Standard...

The following list details this week's infrastructure awards for the cellular, Wi-Fi, and WiMAX industries. The contracts are broken down by transmission technology, country and vendor. The value of the contract is included when available.Cellular--China: China Mobile and Alcatel-Lucent signed a $1 billion framework...

Verizon Wireless' proposed acquisition of Alltel Communications L.L.C. could wound infrastructure vendors in the short term due to the carriers' network overlaps and a potential pullback on immediate buildout plans, but overall the merger shouldn't cause too much concern for suppliers.An acquisition "typically ends...

Mobile virtual network enabler Visage Mobile announced plans to sell its Subscriber Management business to billing giant Convergys Corp. Terms of the deal were not disclosed.Visage was one of a number of so-called MVNEs that rose in the wake of the mobile virtual network...

Welcome to our new Friday feature, Week in Review. Every Friday, RCR Wireless News will run through the major events of the past week, outlining what happened and speculating on what to look for in the coming weeks. Check below for news about carriers,...

Infrastructure giant L.M. Ericsson announced it will pay around $417 million for German billing company LHS AG, a move that could pit Ericsson directly against telecom billing heavyweights like Amdocs Ltd. and Convergys Corp."Operators are quickly moving towards convergent charging and billing solutions to...

DanielsDavid Parker has been promoted to managing director at Daniels & Associates. Parker is a member of the firm's Telecommunications Group and is responsible for advising communications service providers and telecom infrastructure companies on mergers & acquisitions and corporate financing. He has been with...

Alltel Corp. renewed its contract with Convergys Corp. to continue managing Alltel's wireless data-rating operations for another four years. Additional terms of the deal were not disclosed. Bob Lento, Convergys' communications, technology and automotive group president, said that the flexibility of Convergys' product "permits...