According to a new study released by the American Customer Satisfaction Index, customer satisfaction across the wireless industry dropped from last year, despite aggregate gains across all sectors of the economy covered by the survey. The ACSI uses interviews with roughly 70,000 customers to measure satisfaction with more than 225 companies. This month the group [...]

Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers, we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control to keep it free of [...]

Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control to keep it free of [...]

Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control to keep it free of [...]

U.S. households are expected to increasingly rely solely on mobile connections to the Internet, according to a report from Strategy Analytics. The report predicts that by the end of this year, more than 6 million U.S. households — or roughly 6.9% of total U.S. broadband connections — will access the Internet exclusively through mobile connection, [...]

The fight against distracted driving gained steam as the National Transportation Safety Board voted unanimously to recommend that all states ban the use of “personal electronic devices” while operating a motor vehicle. As part of the recommendation, the NTSB also recommended “high-visibility enforcement” to support the proposal and targeted educational campaigns to inform motorists of [...]

Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace. Fifteen years ago, analysts and investors frequently asked enterprises, “What’s your Internet strategy?” The unspoken corollary was, “If you don’t have one, you’d better get one fast, [...]

Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers, we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control to keep it free of [...]

AT&T Mobility continues to get hammered in highly publicized consumer surveys, with the latest blow coming from Consumer Reports, which claims that the nation’s No. 2 operator is anything but in the minds of consumers. However, digging into the results a little deeper showed that AT&T Mobility could have some of the pieces in place [...]

What the wireline Internet has taught the world is that eventually power shifts from the ones providing the pipes to the ones providing value-added service. Unless net neutrality goes away, I expect this same phenomenon will take place in the wireless domain.