MIAMI – Latin American telecom operator giant America Movil has begun a project to standardize its company’s primary IT systems in the region. Named America Movil One, the project was launched after Brazilian Claro transformed its business process management systems by implementing a combination of the Amdocs enterprise product catalog (EPC), customer relationship management (CRM), and sales and ordering systems.
“America Movil One will reproduce the Brazilian experience of other firms and in different countries,” Wilson Teles Marcolin, Claro’s director for project and architecture, said during a session with press members at Amdocs InTouch event this week in Miami. “It started near the end of 2011.”
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America Movil has closed a big deal with Amdocs to deploy its systems across several units. However, Amdocs’ executives did not disclose the amount of this big contract. Brazilian Net and Embratel are set to start the project, as well as America Movil units in Colombia and Chile.
By doing this, Carlos Slim’s company units will become deeply integrated. “The objective is that each company will implement their own systems, but indeed when all of them are using the same platform it makes it easier to integrate them in order to see our costumer as unique in a converge way,” noted Marcolin.
For Claro Brazil, it is a 48-month project, which began in 2009. It aimed to transform the wireless carrier’s business process. Since then, the operator has consolidated about 900 IT systems into 250, of which 30 are related to customer service. The goal for the next couple of years is to reduce them to 100, of which one or two systems will be dedicated to customer service.
One result is the decrease in the time it takes to add a new customer to the telecom operators’ base from 8-10 days to 2-3 days. Marcolin also said Opex use will be reduced, costs will decrease, human resources will be more efficiently used, and the number of vendors will decrease, making it easier to manage systems and train teams.
In additional to Amdocs, SAP, Oracle, IBM, and EMC are among the main vendors for Claro.
Amdocs provided travel expenses to this event.
