Categories: Enterprise, reality check

Reality Check: BYOD demands mobile device management

Fernando_Alvarez

Editor’s NoteWelcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace.

A few months back, I used this forum to touch upon bring your own device (BYOD)—employees using their own mobile devices for work-related activities. Since then, calling BYOD an unstoppable global trend, the Aberdeen Group published information based on several years of their own research stating that between January 2008 and July 2012, the percentage of respondent organizations that permitted employee-owned mobile devices to be used for business purposes grew from 10% to more than 80%, a compound annual growth rate (CAGR) of 70%  (The Aberdeen Group; Enterprise Mobility Management 2012: The Global Perspective. August, 2012).

Parallel discussions around BYOD are now focusing on managing the technical risk, usually through the use of mobile device management (MDM) software or providers. MDM offers similar functionality to the group policies within a Windows Active Directory and generally allows your IT staff to determine what a device can or cannot do. If there are any policy failures, MDM locks out the device or wipes all the data from it. This can also help if a user reports a device lost or stolen—IT can wipe the device remotely as long as it has an Internet connection.

But one drawback of MDM was that it did not separate corporate from personal data and enforced policies across the entire device, meaning that if a device was locked out or wiped clean, the device owner lost access to their personal information as well as corporate data. Many MDM providers are now taking a wider view of the issue and looking at “containerization” of information.

Separate encrypted folders or wrappers can be set up for sensitive corporate data and only these areas are controlled by corporate security policies rather than the entire device. There are various third party solutions that can be used to create these secure areas as well as making sure that data transmission to the device and access to email, calendar, intranets and contacts are secure.

Obviously, containerization is only one aspect of a more comprehensive and complicated BYOD and MDM strategy. As with all aspects of mobility, the key question should be about risk mitigation. Ask yourself how much risk is involved with BYOD, especially in comparison with other information channels, and then see how MDM can help you accommodate BYOD within your organization.

Fernando Alvarez leads Capgemini’s recently launched Mobile Solutions Global Service Line.

5 Responses to “Reality Check: BYOD demands mobile device management”

  1. Meaghen says:

    Great article. No doubt there are serious benefits to BYOD but security is among a top concern. It will be interesting to see how companies either adopt or abandon this trend as it develops.

    Meaghen
    Mosaic Technology
    http://www.mosaictec.com

  2. Sam says:

    I wish what MDM solutions offer this separation between corporate/personal data were pointed out. I am only aware of Mobile Fusion and AT&T Toggle service as the only options available for this feature.

  3. JD says:

    This was actually mandated by T-Mobile around 4 years ago. They did away with all of the employee-assigned test lines due to rampant misuse and gave everyone the option to port their number over to a personal employee account. This created a short term burst in new subscribers and saved the company alot of money, albeit at the expense of the employees.

  4. parmerchristian says:

    “”"Organizations that permitted employee-owned mobile devices to be used for business purposes grew from 10% to more than 80%”" – The Aberdeen Group; Enterprise Mobility Management 2012: The Global Perspective. August, 2012. That statistic says it all about the growth of BYOD. Security is the problem and as you point out, MDM usually does not separate corporate from personal data and that is creating problem for IT departments. In our hospital, the doctors wanted HIPAA compliant text messaging, but were resistant to the MDM system because of this issue. We solved the problem by giving them a HIPAA compliant texting app (Tigertext) that has it’s own controlled network with auto deleting messages. IT departments are going to have to really be creative and think on thier feet if they want to provide secure BYOD environments.”

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